SERVICE AGREEMENT
Last Updated : February 27, 2026
This Services Agreement (“Agreement”) governs your access to and use of The Race Club website, memberships, camps, coaching services, digital content, products, and related services (collectively, the “Services”).
THIS SERVICES AGREEMENT from The Race Club provides terms and conditions applicable to any of the website usage, subscription, and any message posting, sending or receiving. By visiting our site and using our services, you agree to the terms and conditions described by this document.
Responsibility
Familiarize yourself with our policies before using and posting comments on our site, for you are solely responsible for what you post. We do monitor our site to ensure complaints are addressed and inappropriate content is removed. We do not take responsibility for content posted for users and under no circumstances is The Race Club liable for the content posted, uploaded, or sent. Additionally, the views of The Race Club are not reflected in the content posted by users.
Licenses
The Race Club owns any property rights, both intellectually and published, found on or expressed on our website or materials.
Safety
The Race Club takes the safety of its users of the highest importance. We take steps to ensure site visitors, subscribers, and those who use our training materials are protected. Our acceptable use policy defines our user expectations and the actions we may take if these policies are not upheld.
Liability, Severance and Governing Law
To the extent permitted by law, The Race Club shall not be liable for indirect, incidental, special, or consequential damages, or punitive damages, whether incurred directly or indirectly. Additionally, we are not liable for any loss of data or other intangible losses that result from our services and content therein. Finally, like any physical training program, you should be using our training videos and articles with the support of a coach, physician, or professional to ensure personal safety.
Third Party Links and Resources
The Race Club provides links, resources, and products to be used/purchased at the user’s discretion. We are not responsible for information provided by these sites, nor any damages incurred through usage of these resources.
The Race Club provides its subscription holders with articles, notes, technique videos, and training resources to help swimmers improve and learn as defined in the terms below. Certain resources are only available once subscription has been purchased or upgraded.
- OVERVIEW OF SERVICES
The Race Club (“TRC,” “we,” “us,” or “our”) provides online memberships, instructional videos and training resources, swim camps and live events, private coaching sessions (both virtual and in-person), specialized services (including, but not limited to, testing, video analysis, and consulting), and merchandise and gear. TRC reserves the right, at its sole discretion, to modify, suspend, or discontinue any Service at any time, without prior notice.
- MEMBERSHIPS (BRONZE, SILVER, GOLD)
Membership Tiers
TRC offers paid membership subscriptions in tiered formats, currently identified as Bronze, Silver, and Gold Memberships. Each membership tier provides varying levels of access to instructional materials, training resources, digital content, coaching access, and related benefits as described on the TRC website at the time of purchase. Access to content and features depends on the membership tier selected, and TRC reserves the right to modify membership features, including content, pricing, and tier structure at any time, in its sole discretion.
Access & Revocation
Access to membership content is granted upon successful payment and continues only while the subscription remains active. Access will be revoked immediately upon cancellation, failure to pay any required fees, or any breach of these Terms & Conditions. Members are responsible for managing their subscriptions, including cancelling prior to renewal if they do not wish to continue, and TRC is not responsible for fees or charges already incurred for renewed memberships.
- SUBSCRIPTION TERMS
Automatic Renewal
All memberships automatically renew on a monthly, 4 months, or annual basis, depending on the plan selected at checkout. By subscribing, you authorize TRC to charge your payment method on a recurring basis until you cancel.
Cancellation
Cancellation must be completed through your online account dashboard. Email, phone, or verbal requests do not constitute cancellation. Cancellation takes effect at the end of the current billing period. You retain access through the end of the paid term.
No Refund Policy
We do not provide refunds or credits for partial billing periods. Failure to cancel before renewal constitutes authorization of the renewal charge. The Race Club does not issue refunds for already-renewed membership fees. No prorated refunds will be issued for unused time.
If you believe you were charged in error, you must notify TRC in writing within seven (7) days.
- PAYMENTS & BILLING
By using this site and signing up for paid accounts, you agree to pay The Race Club all applicable membership prices. These prices are subject to change as provided by this agreement. Upon initiation of paid membership, the payment is immediately due. You will automatically be set up for automatic renewal. Please review our membership tiers, and if you have any questions about payment, please contact our staff.
All fees for your subscription will be billed to your credit card or other form of payment provided to us. You authorize the card issuer to pay any amounts described herein and in your subscription and authorize us (or a billing agent acting on our behalf) to continue charging all such amounts to your credit card account until you or we cancel or terminate your subscription as provided herein or these amounts are paid in full, whichever is later. You must provide current, complete and accurate billing and credit card information. You must promptly update all billing information (such as billing address, card number, and expiration date) to keep your account current, complete and accurate, and you must promptly notify The Race Club if your credit card is lost or stolen, or if you become aware of a potential breach of security (such as an unauthorized disclosure or use of your username or password). You authorize us to obtain updated or replacement expiration dates for your credit card in the event that the credit card you provided us expires. We reserve the right to charge any renewal card issued to you as a replacement.
If payment for your subscription fails or is otherwise declined, The Race Club reserves the right to suspend access to your membership content and services until payment is successfully received. Continued failure to remit payment may result in termination of your membership, at the sole discretion of The Race Club.
- GOLD MEMBERSHIP – VIRTUAL COACHING CALLS
All coaching calls must be scheduled and used within the calendar month in which they are allocated. Any unused calls at the end of the month are automatically forfeited and have no cash value, are non-refundable, non-transferable, and may not be redeemed or carried over to future months.
Members may reschedule a scheduled coaching call by providing at least twelve (12) hours prior notice. Reschedule requests made within twelve (12) hours of the scheduled session will not be honored, and the session will be considered used and forfeited.
Failure to attend a scheduled session (“no-show”) constitutes use of that session. No-shows are not eligible for rescheduling or credit.
The Race Club reserves the right to reschedule or cancel a coaching session due to coach availability, emergencies, or circumstances beyond reasonable control. If The Race Club cancels a scheduled session, the member is entitled to reschedule the session within thirty (30) days, subject to availability.
Coaching calls are non-transferable and may not be redeemed for cash, credit, or substitution of other services.
- PRIVATE SESSIONS (IN-PERSON OR VIRTUAL)
Scope of Service
Private sessions consist of individualized swim instruction and technique training designed to help swimmers improve efficiency, speed, strength, and overall performance. The Race Club’s goal is to provide high-level technical coaching, professional instruction, and development strategies tailored to each athlete.
The specific structure, drills, content focus, and duration of sessions may vary based on athlete needs, coach discretion, facility limitations, and safety considerations.
While The Race Club is committed to athlete development and measurable improvement, we do not guarantee specific performance outcomes, time drops, rankings, recruitment placement, scholarships, or competitive achievements. Athletic progress depends on numerous factors outside our control, including training consistency, physical condition, effort, and external competition variables. Session content may be modified at any time in the interest of safety, athlete development, or facility requirements.
Private sessions are scheduled for approximately one (1) hour and fifty (50) minutes in duration, unless otherwise specified. Actual instructional time may vary slightly due to facility policies, safety considerations, athlete readiness, late arrival, or operational requirements.
Sessions begin and end at the scheduled time. Late arrivals do not extend session duration.
The Race Club reserves the right to adjust session structure or duration when reasonably necessary.
Cancellation and Reschedule
Private sessions require a non-refundable deposit to reserve time and facility space. For packages under ten (10) sessions, a $100 non-refundable deposit is required. For packages of ten (10) or more sessions, a non-refundable deposit equal to fifty percent (50%) of the total package price is required. The remaining balance is due no later than thirty (30) days prior to the first scheduled session.
Deposits secure staffing, scheduling, and facility reservations and are non-refundable except as expressly stated herein.
If cancellation occurs more than thirty (30) days prior to the first scheduled session, the client may receive a refund of amounts paid minus the non-refundable deposit and may request rescheduling, subject to availability.
If cancellation occurs between seven (7) and thirty (30) days prior, fifty percent (50%) of the total fee paid, minus the non-refundable deposit, may be refunded. Rescheduling may be permitted at The Race Club’s discretion.
If cancellation occurs between three (3) and seven (7) days prior, no refund shall be issued; however, one reschedule may be permitted at no cost.
Cancellations made within seventy-two (72) hours of the scheduled session are non-refundable and non-reschedulable.
One courtesy reschedule may be granted without penalty. Additional reschedules may incur facility, pool, or administrative fees. No-shows are considered forfeited sessions and are not eligible for refund or rescheduling.
If The Race Club cancels a session, the client may elect to reschedule or receive a refund limited to the amount paid for that session.
- SPECIAL SERVICES
(Including Testing, College Consulting, Video Analysis)
Scope of Service
Specialized services, including but not limited to testing, video analysis, and consulting services, are educational and advisory in nature. Deliverables may include written feedback, verbal consultation, digital analysis, or performance data interpretation as determined by The Race Club. No guarantee is made regarding scholarship offers, recruitment placement, athletic advancement, or measurable performance outcomes.
All recommendations are advisory only. Implementation and results remain the responsibility of the athlete and/or guardian.
Cancellation and Reschedule
Special services require a $100 non-refundable deposit at booking. The full balance is due no later than thirty (30) days prior to the scheduled service date.
The same cancellation, rescheduling, forfeiture, and no-show terms applicable to Private Sessions apply to Special Services.
- CAMPS & EVENTS
Scope of Service
Camps and events hosted by The Race Club are designed to provide comprehensive swim instruction, technique refinement, race strategy development, and athlete education in a structured group environment. Our goal is to help swimmers improve performance, efficiency, and competitive confidence through professional coaching and hands-on instruction.
Camp schedules, session formats, coaching assignments, curriculum focus, and training activities may be modified at The Race Club’s discretion due to weather conditions, facility requirements, safety considerations, coach availability, or athlete needs.
Participation in camps involves physical activity and inherent risks. By enrolling, participants acknowledge and accept responsibility for their physical readiness and agree to follow all safety instructions provided by staff.
While The Race Club is committed to athlete development, we do not guarantee specific performance results, time improvements, rankings, recruiting outcomes, or competitive achievements. Results depend on many factors beyond our control, including individual effort, preparation, and physical condition.
Cancellation and Reschedule
Enrollment in camps and events requires a $300 non-refundable deposit. Deposits are non-refundable except in the event that The Race Club cancels the camp.
If cancellation occurs more than thirty (30) days prior to the camp start date, a refund of amounts paid minus the non-refundable deposit may be issued.
If cancellation occurs between seven (7) and thirty (30) days prior to the start date, fifty percent (50%) of amounts paid, minus the deposit, may be refunded.
If cancellation occurs between three (3) and seven (7) days prior, no refund will be issued; however, rescheduling may be permitted at The Race Club’s discretion.
Cancellations within seventy-two (72) hours of the start date are non-refundable and non-reschedulable.
Rescheduling, if permitted, must occur within ninety (90) days of the original start date and is subject to availability and capacity limitations.
If The Race Club cancels a camp or event, liability is strictly limited to a refund of fees actually paid. The Race Club shall not be responsible for travel costs, lodging expenses, or other incidental or consequential expenses.
- MERCHANDISE
Merchandise returns are accepted within thirty (30) days of delivery, provided the item is unused, in original packaging, and accompanied by proof of purchase.
Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
Approved refunds will be issued to the original payment method only.
- LATE PAYMENTS (INVOICES)
For services billed by invoice, payment is due on the date specified on the invoice.
A grace period of seven (7) calendar days applies beginning the day after the stated due date. No late fees will accrue during this grace period.
If payment remains unpaid after the seven (7) day grace period, a one-time late fee equal to ten percent (10%) of the outstanding balance will be assessed per invoice. The late fee is applied once per invoice and does not recur or compound.
Accounts that remain unpaid may result in suspension of current or future services until the outstanding balance, including any applicable late fees, is paid in full.
The Race Club reserves the right to pursue collection of unpaid balances to the fullest extent permitted by law. Interest may accrue on overdue amounts at the maximum rate permitted by applicable law.
- CHARGEBACKS
By purchasing any service or product, you agree to contact The Race Club prior to initiating a chargeback or payment dispute.
Improper or fraudulent chargebacks may result in immediate suspension of services, referral to collections, recovery of administrative and chargeback fees, and pursuit of any available legal remedies.
- LIABILITY LIMITATION
To the maximum extent permitted by law, The Race Club shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from use of the Services.
Participation in swimming, dryland, or physical training carries inherent risk. You assume full responsibility for your participation and are encouraged to consult a physician or qualified professional prior to engaging in physical activity.
- FORCE MAJEURE
The Race Club shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to weather, facility closures, governmental actions, public health events, travel disruptions, or acts of God.
In such circumstances, The Race Club may offer rescheduling or account credit at its sole discretion
- INTELLECTUAL PROPERTY
All content, videos, materials, branding, and publications are the intellectual property of The Race Club.
No reproduction, redistribution, or sharing is permitted without written consent.
- PRIVACY POLICY
This privacy policy describes how The Race Club collections, uses, and handles user information when you use our services. Please review this policy, as usage of this site binds visitors to these terms. Please exit this site if you are not in compliance or agreement regarding these policies.
The Race Club created this policy to respect your online privacy and acknowledge the need for managing personal information provided online. Any information provided to The Race Club will be treated with care and protected from inappropriate uses.
Personal Information
Personal information provided to The Race Club is to ensure you get a program tailored to your needs. Additionally, personal information is used to complete billing requests and to send additional program related information to the subscriber.
Data Security
Your data will not be shared with any third-party companies or advertisers. The information, such as your name, email address, date of birth, username, and password is used only for managing your account and confirming your identity.
Public Messages
Any public information you post could be visible to all site visitors. Private messages are in the user’s control. We do reserve the right to investigate contents if there are reports or harassment or abuse.
Access to Information
You have the right to access information held about you. To receive this information you must submit a request and you will be subject to a processing fee based on the costs we incur to provide this data.
Security and Data Breach
Our services are provided in order to offer a safe space for storing and delivering messages. Please report any privacy incidents or data breaches using our contact us page. We will get back to you in a timely manner.
Age Requirement
This website is intended for users over the age of 13. Please seek the help of a parent or legal guardian for using and signing up for services if below the age of 18. If we discover an account created by a user who does not meet the requirement, we reserve the right to delete the account.
Account Closure
We reserve the right to close an account if we deem it is being used improperly or for the purpose of harming another person. Additionally, we reserve the right to close an account if payments are past due.
- CHANGES TO THIS PRIVACY POLICY
This policy outlines the terms between you and The Race Club. By visiting or using our site, you agree to these Acceptable Use terms.
By using this website, you agree to refrain from posting offensive content. This includes, but is not limited to, any messages that abuse, harass, intimidate, or impersonate another person. Refrain from messages that are profane, obscene, threatening, pornographic, defamatory, or libelous.
To report unacceptable or offensive postings or behavior, please contact us using our form or information.
This site must only be used for lawful purposes. We prohibit any actions such as; using the site in a way that breaches any form of law, using the site to harm any site users, or using this site to post offensive or hateful messages. Nudity, sexual violence, sexual content, and bullying is not tolerated under any circumstances as well and will be addressed immediately. We will respond to any concerns regarding posts or behaviors on this site.
The Race Club does not permit users to use the site for the purposes of organizing or supporting criminal activity and discrimination related to race, gender, nationality, disability, religion, age or sexual orientation. Users participating in these actions will be suspended from using accounts and reported to any corresponding legal authority.
- CHANGES TO ACCEPTABLE USE POLICY
The Race Club reserves the right to modify or update this Acceptable Use Policy at any time, in its sole discretion. Such changes will be effective immediately upon posting to the website. You are responsible for periodically reviewing this policy to remain informed of any updates. Continued use of The Race Club services after any modifications constitutes your acceptance of the revised policy. If you have questions regarding this Acceptable Use Policy, please contact our staff prior to using our services.
- GOVERNING LAW
This Agreement is governed by the laws of the United States.